Terms & Conditions – Florrie

Effective Date: March 2026

Welcome to Florrie (www.helloflorrie.co.uk). By using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.

1. Business Information

• Trading Name: Florrie
  
  

• Email: mail.for.florrie@gmail.com
  
  

2. Orders and Payment

• All prices include VAT unless stated otherwise.
  
  

• Payment must be made in full at the time of ordering through our secure online checkout.
  
  

• Florrie accepts major credit/debit cards and PayPal.
  
  

3. Delivery

• Orders are usually dispatched within 3–5 working days.
  
  

• Delivery times may vary depending on your location and the courier.
  
  

• You are responsible for providing accurate delivery information.
  
  

4. Returns, Cancellations & Refunds

4.1 Cancellation Period

• You may cancel non-personalised orders within 14 days of receipt.
  
  

4.2 Process

• Contact us at hello@helloflorrie.co.uk to request a return.
  
  

• Items must be unused, in their original condition, and securely packaged.
  
  

4.3 Refunds

• Refunds will be issued within 14 days of receiving returned items.
  
  

• Shipping costs are non-refundable.
  
  

4.4 Personalized Items

• Customised or personalised products cannot be returned unless faulty.
  
  

Note: Nothing in this section affects your statutory consumer rights under UK law.

5. Product Descriptions

• We aim to describe products accurately, but minor variations may occur due to the handmade nature of our sketchbooks and journals.
  
  

• Colours, textures, and sizes may differ slightly between items.
  
  

6. Intellectual Property

• All content, images, and designs on www.helloflorrie.co.uk are © Florrie 2026.
  
  

• No content may be reproduced, copied, or used without written permission.
  
  

7. Limitation of Liability

• Florrie’s liability for any products is limited to the purchase price of the goods.
  
  

• We are not liable for indirect, consequential, or special losses.
  
  

• Nothing in these Terms affects liability for death or personal injury caused by our negligence.
  
  

8. Governing Law & Jurisdiction

• These Terms and Conditions are governed by the laws of Scotland.
  
  

• Any disputes arising shall be subject to the exclusive jurisdiction of the Scottish courts.
  
  

9. Changes to Terms

• Florrie reserves the right to update these Terms & Conditions at any time.
  
  

• Updates will be posted on this page with an effective date.